NOTE: EACH OF THESE QUESTIONS CAN BE FAQ HEADINGS
HOW MUCH DOES IT COST TO SHIP IN CANADA?
Flat rate shipping $9.95 per order 3-10 business days
Orders are shipped via Canada Post. Express shipping service is not currently available.
Petals n Buds Gift Cards are mailed to recipients by regular postal service at no charge.
Note that for orders containing both merchandise and Gift Card(s), the Gift Card(s) are shipped separately from the parcel containing merchandise.
Shipping Policy
Note that credit card verification and authorization must be received before we can process your order.
Please allow an additional 2-3 business days for deliveries to rural areas.
WHICH COUNTRIES DOES PETALSNBUDS.NET SHIP TO?
Orders purchased by customers at petalsnbuds.net can be shipped to destinations within Canada only at this time.
WHAT FORMS OF PAYMENT DO YOU ACCEPT ONLINE?
Petals n Buds currently accepts the following forms of payment:
- Visa
- Master Card
- American Express
- Debit Cards Instore
- Apple Pay
- Gift Cards
WHY WAS MY ORDER CANCELLED?
Your order may have been cancelled because of problems with the credit card information you provided. These problems could include the billing address not matching the address on your credit card statement, incorrect security code (on the back of your card), incorrect entry of your expiration date or lack of available credit.
At this time, orders can only be placed from within Canada and the Continental U.S. due to certain security features on our website. Any order submitted from a computer whose I.P. Address is located outside of Canada or the Continental U.S. will automatically be cancelled by our system.
Once an order is cancelled, it cannot be reactivated or modified in any way. You must place a new order to receive your items.
Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.
WHY WERE ONE OR MANY ITEMS CANCELLED FROM MY ORDER?
One or many items were cancelled from your order, because they were no longer available at the time of processing. Note that your credit card will only be charged for items that have been shipped, even if cancelled items still appear on your invoice.
Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.
For more details, please contact Petals n Buds Customer Care representatives.
CAN I CANCEL AN ORDER AFTER I HAVE SUBMITTED IT?
Orders submitted on petalsnbuds.net cannot be cancelled once they have been submitted. If you are unsatisfied with your purchase, you may return it by mail or in any of our stores. More information is available in our Returns Policy.
CAN I MODIFY AN ORDER ONCE IT’S BEEN SUBMITTED ON SITE?
Once your order has been submitted, you will not be able to modify this order. If you wish to purchase additional merchandise, you must do so as part of a new transaction.